Terms & Privacy Policy

Heat direct supplies limited

The company wants to provide you with the appropriate assurance that our business and our carefully selected partners will provide you with a good standard of service, quality range of products and abide by the appropriate consumer protection laws and legislations.

Frequently referenced terms

Heat Direct Supplies Limited is an On-Line trade retailer of plumbing, heating and associated products. The company is considered business to business. We consider all customers to be qualified and competent, always seek advice of a professional and work to a properly calculated system design. You are responsible for keeping details of your account and passwords secret from others, this information is confidential. Prices as quoted on the website may vary from time to time without notice. The majority of products are delivered on a drop ship basis, whilst we review manufacturers stock levels availability detailed on the site may not accurately reflect actual stock availability. Delivery estimates detailed on the site are for guidance only, we will contact you to confirm an anticipated delivery date. Where possible, practical and achievable we will process all ordered received before midday and make delivery on a next day basis for products listed with a delivery estimate of 1-3 days You must notify us of any returns within 14 days of delivery, all goods must be returned within a further 7 days. We are here to help, if you are experiencing an issue with information, deliveries or products please contact us in the first instance. We will do what we can to help. 01228 210333 or e-mail sales@heatdirect.co.uk

Who are we

“The Company”, “We” or “Us” relates to Heat Direct Supplies Limited, company number 9338275, VAT no 300 3313 79, Registered in England. Company registered address: 26-28 Southernhay East | Exeter | Devon | EX1 1NS. Tel: 01228 210333, Primary email sales@heatdirect.co.uk “Our Site”, “Our Store”, “The Store” refers to www.heatdirect.co.uk

terms of website use

Site Access We make no guarantee that our site will always be accessible. We will not be liable to you for any reason should our site or function of the site be accessible You are responsible for notifying any person accessing the site via your internet connection of our terms and conditions We do not guarantee that our site is at any point free from errors or omissions Site Changes We may amend, suspend, or withdraw any information or function of the website without notice. This includes products, technical information and general information across the whole site. Passwords & Account You are responsible for keeping details of your account and passwords secret from others, this information is confidential. You must not disclose any account access to any third party. Employees, Directors, Associates or Partners will never ask you for log in details. We may reset passwords, revoke access either on a temporary or permanent bases should we deem any activity suspicious or fraudulent If you suspect anyone may have information relating to your site, suspect misuse or are concerned about anything related to your account access please contact us immediately. We do have a reset password function via the log in page. You must not attempt to gain unauthorised access to any customer accounts Use of information We may suspend, withdraw or amend any information on the website at any point. Information relating to a product is given as general information only, it is not deemed advice. You should seek professional qualified advice or contract the manufacturer. We endeavour to make the information through our site up to date and relevant, however we make no guarantees that the information is accurate, up to date or complete. Malicious Software We make no guarantee that our site is free from any malicious software You must not, in any way, attempt to introduce malicious software to the site or by communication to us You must not, in any way, breach any criminal offence relating to the Computer Misuse Act 1990, any such breach or attempted breach, will be reported to the relevant authorities. Contribution We may, at times, use third party contributors. Any third party utilised is subject to the agreement of our Contributors Policy. You may review our range of products and services, you must not be misleading, us any inappropriate language or provide any untruthful information. We may not be able to moderate contribution on third party website or services, we cannot be held responsible, by any means, for any information that may lead to offence, product suitability, loss or damage. Interactive Services We make no guarantee that any interactive service will be available at any time. We monitor content for misuse and inappropriate language and content. Are interactive services are the to offer general information only and do not accept any claims of damage, consequential loss, misuse, incorrect installation advice, or product suitability. You must always see professional advice or speak to an appropriate manufacturer. Should we feel it appropriate, we may suspend or permanently block access to interactive services should any inappropriate behaviour be expressed. This will be documented and may be referred to appropriate authorities.