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Terms & Conditions 2019

Heat Direct Supplies Limited
Terms & Conditions 2019

The company wants to provide you with the appropriate assurance that our business and our carefully selected partners will provide you with a good standard of service, quality range of products and abide by the appropriate consumer protection laws and legislations.

 


 FREQUENTLY REFERENCED TERMS

  • Heat Direct Supplies Limited is an On-Line trade retailer of plumbing, heating and associated products. The company is considered business to business. We consider all customers to be qualified and competent, always seek advice of a professional and work to a properly calculated system design.
  • You are responsible for keeping details of your account and passwords secret from others, this information is confidential.
  • Prices as quoted on the website may vary from time to time without notice.
  • The majority of products are delivered on a drop ship basis, whilst we review manufacturers stock levels availability detailed on the site may not accurately reflect actual stock availability.
  • Delivery estimates detailed on the site are for guidance only, we will contact you to confirm an anticipated delivery date. Where possible, practical and achievable we will process all ordered received before midday and make delivery on a next day basis for products listed with a delivery estimate of 1-3 days.3
  • You must notify us of any returns within 14 days of delivery, all goods must be returned within a further 7 days. 

 We are here to help, if you are experiencing an issue with information, deliveries or products please contact us in the first instance. We will do what we can to help. 01228 210333 or e-mail sales@heatdirect.co.uk

General

Who Are We

“The Company”, “We” or “Us” relates to Heat Direct Supplies Limited, company number 9338275, VAT no 300 3313 79, Registered in England. Company registered address: 26-28 Southernhay East | Exeter | Devon | EX1 1NS. Tel: 01228 210333, Primary email sales@heatdirect.co.uk
“Our Site”, “Our Store”, “The Store” refers to www.heatdirect.co.uk

TERMS OF WEBSITE USE

Site Access

We make no guarantee that our site will always be accessible.

We will not be liable to you for any reason should our site or function of the site be accessible

You are responsible for notifying any person accessing the site via your internet connection of our terms and conditions

We do not guarantee that our site is at any point free from errors or omissions

Site Changes

We may amend, suspend, or withdraw any information or function of the website without notice. This includes products, technical information and general information across the whole site.
 

Passwords & Account

You are responsible for keeping details of your account and passwords secret from others, this information is confidential.

You must not disclose any account access to any third party.
Employees, Directors, Associates or Partners will never ask you for log in details.

We may reset passwords, revoke access either on a temporary or permanent bases should we deem any activity suspicious or fraudulent

If you suspect anyone may have information relating to your site, suspect misuse or are concerned about anything related to your account access please contact us immediately. We do have a reset password function via the log in page.

You must not attempt to gain unauthorised access to any customer accounts

Use of information 

We may suspend, withdraw or amend any information on the website at any point.

Information relating to a product is given as general information only, it is not deemed advice. You should seek professional qualified advice or contract the manufacturer.

We endeavour to make the information through our site up to date and relevant, however we make no guarantees that the information is accurate, up to date or complete.

Malicious Software

We make no guarantee that our site is free from any malicious software

You must not, in any way, attempt to introduce malicious software to the site or by communication to us

You must not, in any way, breach any criminal offence relating to the Computer Misuse Act 1990, any such breach or attempted breach, will be reported to the relevant authorities.

Contribution

We may, at times, use third party contributors. Any third party utilised is subject to the agreement of our Contributors Policy.

You may review our range of products and services, you must not be misleading, us any inappropriate language or provide any untruthful information.

We may not be able to moderate contribution on third party website or services, we cannot be held responsible, by any means, for any information that may lead to offence, product suitability, loss or damage.

Interactive Services

We make no guarantee that any interactive service will be available at any time.

We monitor content for misuse and inappropriate language and content.

Are interactive services are the to offer general information only and do not accept any claims of damage, consequential loss, misuse, incorrect installation advice, or product suitability. You must always see professional advice or speak to an appropriate manufacturer.

Should we feel it appropriate, we may suspend or permanently block access to interactive services should any inappropriate behaviour be expressed. This will be documented and may be referred to appropriate authorities.

Privacy Policy

The use, security and storage of your information is extremely important to us. Please see our Privacy Policy for details.

TERMS OF BUSINESS

Type of Business

Heat Direct Supplies Limited is an On-Line trade retailer of plumbing, heating and associated products. The company is considered business to business. We consider all customers to be qualified and competent, always seek advice of a professional and work to a properly calculated system design.
 

Right to Amend Terms & Conditions

We may amend our terms and conditions at any time, please refer to the terms and conditions on our website at the time of purchase. Amendments may include additions, withdraws and alterations to existing terms.


Product Price & Information

Prices as quoted on the website may vary from time to time without notice.

Prices generally exclude delivery, however some special delivery or pallet loads include additional costs to our standard rate.

Any price illustrated offline, verbal, via interactive services or by email shall be deemed approximate

Trade prices are displayed once users log in, we review accounts and reserve the right to increase or decrease discount levels.

Product information and any supporting information is provided as a guide only, you must seek advice from a professional or the product manufacturer.

We reserve the right to amend or remove product information at any point.
 

Stock Availability

The majority of products are delivered on a drop ship basis, whilst we review manufacturers stock levels availability detailed on the site may not accurately reflect actual stock availability.

Some items are made to order, availability may be inconsistent. Please rely on information specific to each order.

Should you wish to cancel an order due to stock availability we will refund the full amount. If a product has been dispatched normal returns conditions (set out below) will apply.

Product Suitability

We provide goods on a component or product level only, we offer no design, integration or project suitability confirmation what so ever. You should seek the advice of a design specialist, a mechanical consultant, an electrical engineer or another qualified, professional person.

Goods are not supplied on a trial basis, it is your responsibility to check that all goods ordered are suitable and fit for purpose.

We accept not liability for damage to goods, liabilities or loss caused by incorrect fitting or installation.

Any goods fitted or not complete in original packaging (including packages within boxes) cannot be returned.

Product Warranty

Heat Direct Supplies Limited manufactures no products what so ever

All product warranties are provided by the product manufacturers.

Product warranties are effective from the delivery date

Most product warranties are for 12 months, please contact us for specific product details.

Manufacturers may offer extended warranties relating to registering products, this is between you and the manufacturer, we take no part in this agreement what so ever.

Items listed as surplus stock, ex stock, carry a 1 month warranty only

Delivery & Delivery Charges 

Delivery estimates detailed on the site are for guidance only, we will contact you to confirm an anticipated delivery date. Where possible, practical and achievable we will process all ordered received before midday and make delivery on a next day basis for products listed with a delivery estimate of 1-3 days.

All orders will be processed with a view to delivering the good as the next available date unless otherwise agreed.

A standard delivery charge that includes packaging and administration is applied to all orders and is charged at a rate of £15.00 exc VAT unless the product is deemed large or the order consists of products from a range of manufacturers (see below).

Large products may incur an additional fee.

Orders including products from a range of Manufacturers may incur additional carriage fees.

Deliveries may consist of more than one delivery.

All deliveries are kerb side ONLY, delivery of the goods is at the delivery person’s discretion.

Large deliveries will require access to the site by an 18-ton vehicle, we will contact you to confirm details. Where details are deemed to be incorrect or inaccurate and a delivery is aborted you will be responsible for costs incurred.

You must inspect the goods the good for damage at the point of delivery, where products have been damaged you must reject the goods and report this to us within 24 hours.

You may be charged a redelivery fee if no one is able to receive the goods at the requested delivery address.

Delivery of goods is subject to stock, dispatch, transportation and receiving of goods. We take no responsibility for any costs incurred due to late or non-delivery.

Do not make installation amendments prior to receiving and checking goods.

Payments

All online payments are processed via Worldpay (www.worldpay.com)

We can accept cheques, orders will be processed once funds are cleared

BACS payments may be made subject to prior agreement

Returns & Refunds

Goods that are incorrectly ordered or unsuitable will be accepted with the prior approval from us, please contact us for a returns instruction.

You must notify us of any returns within 14 days of delivery, all goods must be returned within a further 7 days.

All goods must be in original packaging, unused and complete.

Any item (packaging or product) deemed contaminated with dust, dirt or moisture will be rejected and deemed to be damaged and then destroyed.

We cannot redeliver rejected returns unless agreed at the point of initially returning a product, you will be responsible for all carriage costs which must be paid beforehand.

You are responsible for returning the goods, returned items must be appropriately packaged, sent via a suitable currier, you must obtain proof of delivery and receipt.

All returned goods are subject to a 25% restocking fee.

We aim to process refunds within 10 to 14days of receiving good back, inspections by manufacturers may, at times, delay the process, we will notify you of the status of any returned order.

Where goods are returned directly to us, please allow an additional 2 days for delivery back to manufacturers.

LEGAL & LAW

Force majeure

The Company shall do everything in its power to complete any sale, delivery, service and process of which these conditions form. In particular to meet all confirmed delivery dates but shall not be liable for any failure to observe or breach of any of the terms hereof by reason of acts of God, war, riots, civil commotion’s, strikes, lock-outs, trade disputes, fires, breakdowns, interruptions of transport, governmental action, delay in delivery, by The Company’s suppliers or any other cause whatsoever beyond its control.

In such circumstances, where the goods are in transit, either we or the customer may terminate the unperformed part of any contract of which these conditions form part of by notice in writing delivered to the other party within 14 days of
 
Heat Direct Supplies Limited giving notice to the purchaser of the occurrence of such action or circumstances.
 

Law

Our terms and conditions shall adhere to and be regulated by the Laws of England and Wales