Help Forum

We are here to help

Take a look at our FAQ section, this details all the common questions we are asked.

Get in Touch

Call us, we are here to help. If you are unsure of a product specification or can’t quite find what you are looking for, just ask, we can help.

Chat client, if you cant talk or need to send us images of products / plans just say Hi and we will help you.

Whatsapp, quick and simple way to connect with us via your smart phone, just tell us what you need and we will send you a link to the correct item. 07712 440891

Video Conference – Our Virtual Counter

Sometimes it’s just easier to talk Face-to-Face, and as an e-commerce company we appreciate that we get to know our customers via the chat client, WhatsApp and over the phone. But sometimes it’s just easier to chat Face-to-Face.

We can give you access directly to our people via video, we have some products that we can show you, we can share additional product data and assist in product identification. We are here to help.

How To

Microsoft Teams: simply add us to your contacts and call us. Please use our primary email

Zoom: You can add us to your contact list and or Click Here. Alternativley request a Zoom chat via our chat client and we will provide a link

Should you need help with video call either drop us a message on our chat or email us and we will send you a link with a video link invite.

Our Product Selection Tools

Quick Packs

Quick Packs are ideal for installers, builders and trades people whom have installation and system design experience. With your knowledge, you can make a few quantity selections and build your own kit. We have made the Quick Packs as simple as possible, our pack range currently include electrical controls, manifolds only, manifolds and pipe and combination packs – Take a look and make your selections.

Working Through Your Project

We all know there is a risk of having stock on site, either through exposure to theft or damage. Also where products have been on site and not installed, exchanges and warranty claims could be problematic.

To protect you from all of these the packs on Heat Direct have been designed specifically for first and second fix phasing. For example, your installation may progress in the following stages:


PHASE 1: Underfloor Heating in Screed Floor

PHASE 2: First Floor Radiator Pipework and Hot & Colds

PHASE 3: Heating Controls


You can arrange a timely delivery and install the products soon after and remember that manufacturer’s warranty starts from the date of delivery, phasing your Quick Pack delivery protects you and your customer.


We offer a range of regular components specifically suited to the main products. We appreciate that we may not list thousands of components and, at times, this could raise issues. If you have a specific requirement that isn’t listed we may be able to list it by request. Please do not hesitate to contact us, we will continue to develop our offering with the help from installers.

Full Systems
We work with a group of companies who can provide full system including the design and technical support. This includes Underfloor Heating and Manifold based plumbing/heating systems. Simply send us your project plans though and we will do the rest;